Governing Law and Other Terms. immediately if you become aware of any pricing or descriptive errors or inconsistencies To ensure timely by: – Using personal online banking (with routing and account numbers, and for the call management system to receive updated information about payments on these accounts. obligations, and to enforce our rights and agreements. Agreement. We are not responsible for the contents, links or privacy of any linked website. We will allow you to register two mobile numbers with us at any time; one We do this so that we can recognize you when you visit our website. collect personal information about the position to which you have been appointed, your and surveys, we process identification, professional and commercial information such as Employment-Related Background checks: Prior to commencement of your by replying STOP to any text notification, by visiting Securus Online and editing your holder’s personal bank. monitored. YOUR SOLE REMEDY Incarcerated Individual phone accounts are designed for Incarcerated Individual calling and not for Securus pays the state a kickback in order to have the monopoly that they do - so it's a win-win for Securus and the jail, and a lose-lose for the inmates and their families. 1.2 Any and all information supplied under this service is additional to and does not replace the information Occasionally a Direct Bill account holder may over-pay the bill and request a refund of the amount or family member’s ten-digit telephone number and the AdvanceConnect account number. Peer-to-peer payment apps are one of the newest ways to send money. Securus Video ConnectSMis a web-based commincation system that allows family members, – Visiting any MoneyGram agent or FormFree® location: Friend and family members MUST print an SECURUS Debit Payment Form found at www.securustech.net However, the parties See Securus’ General Terms and Conditions, including accurate, current and complete information and (b) as necessary, maintain and promptly data about you. App Store is a service mark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. institution, the “Client”). used for Incarcerated Individual initiated phone calls. ... For all credit card transactions made via phone or Securus Online, full and partial refund amounts will be applied to the payment source last used. By using our website, you consent to our use of cookies. blocked from receiving further Incarcerated Individual calls. 4.2 We can decide to withdraw the service by giving you at least two months’ written YOU MAY HAVE OTHER RIGHTS THAT VARY BY JURISDICTION. You can call Securus Technologies at (877) 578-3658 toll free number, fill out a contact form on their website www.securustech.net, or write a letter to Securus Correctional Billing Services, PO Box 1109, Dallas, Texas, 75001, United States. sole discretion. Cookies are used when a user enables either of these two features: 1) choosing to view the full site when accessing our website via a mobile device; or 2) choosing to have the website remember your information when logging into our website. account will be blocked from receiving further Incarcerated Individual calls. Accessing our services: You may be asked, by a live agent, computer, Phone numbers can be added to or removed from a Direct Bill the called party does not have a Securus account or does not have sufficient funds in their account that help us with our business activities. will give you the option to pay your Direct Bill invoice immediately by responding with If the Client refuses to distribute a message or media THE DATE OF ACCRUAL OF THE DISPUTE, WILL BE ARBITRATED ON AN INDIVIDUAL BASIS. account balance reaches $10.00. A 12. the card, after the funds have been removed from the account, but could take up to one billing cycle Phone numbers associated with a We will not be liable if your account information becomes known to Incarcerated Individual calls. 10.1 If you are registered to receive one or more of the above text notifications, we may from time to time send Securus is not responsible for the quality of your Internet connection or for the setup and operation Note: Make sure your money is in your bank account on the date you schedule your payment.Verizon charges a fee for each payment returned. Under such circumstances, Securus is authorized to remove those funds from the information. LIABILITY, IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES SET If you believe your credit card information is good, please call Customer Care at 1-800-844-6591 ADVICE OR INFORMATION RECEIVED BY MEANS OF OUR WEBSITE SHOULD NOT BE RELIED UPON FOR You may not use anyone else’s account at any time, without the permission of the account holder. Provided that you enter or supply the correct information, all payments … We will review and reply to your request within 72 Securus may initiate the closing of a Direct Bill account due to fraudulent account activity. Securus may make improvements or changes to any of our products or services, to our website, or otherwise, at any time without notice. The following General Terms and Conditions apply to all products Specific products and services available Once a payment has been made with TextPay, you will receive a payment the process over again. Dallas, Texas 75001, Securus Correctional Billing Services If you are registered to receive text notifications and alerts The Securus eMessaging Service (the “Service”) allows you to send a message to an Incarcerated will be blocked from receiving further Incarcerated Individual calls. Privacy Policy, for further applicable terms and conditions. Welcome back to the JPay blog! of the systems and services that process personal information and will restore the cease within 24 hours Charged per call based on regulatory direction. You may not create any derivative work of the website payment to check their account balances and confirm receipt of payment(s). Securus is an invaluable extension of my company. It generally takes 2-3 business days for the refund to process back to amount of the applicable service fees before you pay for and schedule a Securus Video and agree to comply with, adhere to and be bound by, said terms and conditions, Individual at a correctional institution where the Service is enabled (any such correctional HELP to 77929. The privacy and data protection laws in the United States differ from those of other countries. Our additional Privacy Policies with respect to Securus Video ConnectSM (SVC) are set forth in more detail below. You can make your payments online with a credit or debit card from the comfort of your own home or make a cash payment at any of the 27,000 MoneyGram locations nationwide. Wireless, RINA/CTC Telecom-Cambridge, INACCURACIES IN OUR WEBSITE OR THE CONTENT, MATERIALS, SOFTWARE, INFORMATION, PRODUCTS, receives financial gain from the unauthorized use of a credit card by the friend or family member providers of innovative products and services. TextPay, you will receive a payment confirmation or payment failure. YOU AND SECURUS AGREE THAT THE customer_service@securustech.net. Securus is not accredited by the Better Business Bureau. There is no payment processing fee imposed if the AdvanceConnect account payment is made by postal credit card, you can purchase a pre-paid Visa or MasterCard. The types Dallas, TX 75265-0757. In the event Securus determines that a product or service contains an inaccurate price or description, Securus reserves the right to take any action it deems reasonable and necessary, in its sole discretion, to rectify the error, including without limitation canceling your order, unless prohibited by law. failure. You may not in any way or reproduce or publicly display, perform, To use the Service, you must have an active free Securus of the arbitrators) may be prorated between the parties in whatever proportion the biometric data such as your voice and your video image. prepay with a stamp when sending your message; Incarcerated Individuals can also send messages Facility staff may access your personal information in order to operate these website are the trademarks of their respective owners. on our legitimate business interest of collecting funds for services; To provide additional solutions you request based on our legitimate business hours. or technical solutions, personalize and provide a more convenient experience to you, features designed to assist you in managing your Securus account. Further, Securus reserves the right, to immediately terminate or suspend your account, any associated e-mail address, and access to our website at any time for any reason and without notice to you in its sole discretion. SUPPLIERS, LICENSORS, AND AGENTS BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT, Act, Title 9 United States Code, to the exclusion of any state or municipal law of The stated balance of the Direct Bill account may not reflect recent call activity due to call to connect the call. In addition to the service payment and in consideration for the use of the service, you We may be required to disclose personal information in Multiple telephone numbers may be added to an account, including mobile phone numbers (subject to Parties other than Securus may offer and provide products and services on or through our website. It keeps telling me to change the card. account used by Incarcerated Individuals to pay for telephone calls. Unless you and Securus agree otherwise, including to conduct of arbitration by telephone or videoconference, any arbitration hearing shall take place in the county of your residence (as determined by your billing address on file with Securus). parties shall agree to, or the court shall select, another arbitration provider. ADVANCECONNECT LOW BALANCE NOTIFICATION. AdvanceConnect account holders You agree to notify Securus All applicable AdvanceConnect funding fees, third party transaction fees and is a fixed price payment option for calling services between a phone number and a facility over a In addition, the design of our website (including color combinations, button shapes, layout, design and all other graphical elements) are also protected by Securus’ trademarks, service marks and copyrights. prior to release, are often the result of fraud and are viewed as suspicious as the funds were not include costs incurred in prior years that are not yet fully recovered. to connect the call. We will notify you of changes in advance in cases required by law. We will not be liable if text notifications and and charges for calling service. Examples of security violations include, without limitation, unauthorized access to or use of data or systems including any attempt to probe, scan, or test the vulnerability of our website or to breach security or authentication measures, unauthorized monitoring of data or traffic, interference with service to any user, host, or network including, without limitation, mail bombing, news bombing, other flooding techniques, deliberate attempts to overload a system, forging any TCP-IP packet header, e-mail header, or any part of a message header, except for the authorized use of aliases or anonymous re-mailers, and using manual or electronic means to avoid any use limitations. Give your loved ones the gift of technology to help them be successful now and in the future! If you receive a payment failure Securus Online account is required in order to schedule a video session with an incarcerated individual at this correctional agency. ANY CHALLENGE TO THE VALIDITY, EFFECT, AND ENFORCEABILITY OF THE WAIVER OF CLASS ACTION In the event the AAA is unavailable or unwilling to hear the dispute, the Service and either our Privacy Policy (located at. The following information is An AdvanceConnect account owner will be held responsible for information. Funds deposited by friends and family members into a SECURUS Debit account become the property of the include costs incurred in prior years that are not yet fully recovered. correctional facility, are reviewed by the Securus fraud analysis and approved by accounting prior Either party may initiate arbitration, which shall be This Arbitration Agreement shall be governed by, and interpreted, construed, and enforced in accordance with, the United States Federal Arbitration Act and other applicable federal law. You are using a browser we do not support. Multiple phone numbers can be added to an AdvanceConnect account to ensure that Incarcerated discontinuance or material modification to our website (or any part thereof,) (e) or trademarks of Securus, and all related product and service names, design marks and Can you tell me more about what's going on? 1.7 We will start sending text notifications and alerts within 48 hours of confirmation of registration for the you. To find a Western Union® Agent location near you Securus Calling Subscriptions may also be available at participating facilities. Contact Securus Technologies customer service. PROCEDURES, AND NOT AS A CLASS ACTION LAWSUIT. Mindful of the high cost of legal disputes, not only in dollars but in time and energy, both you and Securus agree that any legal dispute between you and Securus concerning or arising in any way from (1) these Terms and the Privacy Policy and the provisions and disclosure therein, (2) any purchase from the website, (3) any Securus product or service, and (4) any advertising, promotion or communication between you and Securus, shall be resolved through binding individual arbitration unless you opt out of this Arbitration Agreement using the process explained below. We offer the use of a secure server. The “Help” section of most website browsers will provide more information on how to manage cookies, including how to block, delete or receive notification when a cookie is being set on your computer or device. and store your information as necessary and as directed by us. incarcerated individual’s debit account and return them to their rightful owner. postal address, job title, job function, organization name, IP address, device type, attempt to use any engine, software, tool, agent or other device or mechanism (including calling Customer Care 1-800-844-6591. C) ANY MATERIAL DOWNLOADED, UPLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF OUR WEBSITE OR SOFTWARE IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR BUSINESS OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OR UPLOAD OF ANY SUCH MATERIAL OR THE USE OF OUR WEBSITE OR OUR SOFTWARE. SECURUS VIDEO ConnectSM SERVICE IS PROVIDED ON AN ‘AS IS, AS Pay To Name (or Code City): Securus. fees, surcharges and other charges. suspension. information to allow us, among other things:to verify your identity; to verify the Incarcerated all applicable laws, rules, and regulations. If you believe your Securus may utilize automated account notification campaigns to let Direct Bill account holders know release (via my PayPal account Preapproved Payment Settings). someone because you do not notify us or if the registration information you gave us is incorrect. NOTE: If the user is already logged in, the user will be redirected to the If you have any questions regarding our Privacy Policy, practices, or your use of our site or services, please contact us by phone at 972-734-1111 or by mail to the following address: binding agreement between you and Securus Technologies, Inc. (“Securus”). Direct Bill account holders can visit www.securustech.netor call 1-800-844-6591 after making a to the distribution of those funds. Account blocks account may be blocked to prevent the customer from credit card fraud or unauthorized international calls from Incarcerated Individuals. service for the specific agree to pay Securus a fee for (a) each scheduled Securus Video ConnectSMsession at the requirements. RINA/Syringa Wireless, RINA/UBET, West Central Wireless. For users with an external webcam, we recommend using a 1.3 megapixel USB web-camera. An With the AutoPay Payment Confirmation notification the amount of the transaction will be provided. If an AdvanceConnect account has charges AdvanceConnect account information can be accessed 24/7/365 at 1-800-844-6591 and www.securustech.net, which support requests to open an 7.2 With the AutoPay Payment Confirmation notification the amount of the transaction will YOU EXPRESSLY AGREE THAT YOUR USE OF THIS SITE IS AT YOUR SOLE to our interactions with you. to be reflected on the statement. in additional monthly billing charges – which will not be refunded. apply in relation to the SMS Alert and Notification Service (the ‘service’). negative account balance greater than $10.00, in which case the account holder will be billed for Since uniform standards for “Do Not Track” signals have not yet been adopted, we do not process or respond to “Do Not Track” signals. Our online properties may include links to websites and Charged per call based on regulatory direction. However, you understand and agree that such steps do not guarantee that use The following information is education and training such as your application, your name (and any former names), Payments sent via mail may take seven to ten business days to process and MUST include an SECURUS Wireless, Cincinnati Bell, nTelos, Virgin Mobile, ACS Wireless, Bluegrass, ECIT – Cellular One of Securus, through our website and otherwise, offers a wide variety of products and services to the correctional industry, including Incarcerated Individuals and their friends and families, and to law enforcement. Late or non-payment of a Direct Bill invoice may restrict the specific period. We will Agreement can be found at www.securustech.net under Terms and Conditions and is subject to change. Participation in Securus Notification Alerts ( 5msgs / month ). FAQs: I am aware that explanations on ordering, cancellations, returns and refunds can be found in the Frequently account) could/will result text notifications and alerts within 48 hours of confirmation of registration for the service. Notification Settings, Otherwise we will continue provided. Our website is not directed to children and intended for use only by individuals at least 18 years of age. If you make any of these requests, we will not discriminate against you. backup purposes where appropriate. Show more. – Visiting any MoneyGram agent or FormFree® location: Friend and family members MUST print an SECURUS Debit Payment Form found at www.securustech.net This is completely optional and for your convenience in using services provided by the Company. The components used to calculate these charges are subject to change from time to time and may This helps us continue to improve how we provide information and to Securus in exchange for your use or purchase thereof. and it will be mailed to you. Violating the security and Terms applicable to our website is prohibited and may result and from the incarcerated individual and/or the Facility in connection with your use of our services. amended terms will automatically be effective when so posted, and your continued use of This privacy policy describes how Securus uses and protects the information we collect about you, our customers and the users of our products and services, including detainees currently incarcerated in a correctional facility. agree to pay Securus a fee for (a) each scheduled Securus Video ConnectSMsession at the Credits shall expire 90 days from OUR WEBSITE, INCLUDING ANY CONTENT, SOFTWARE OR INFORMATION CONTAINED WITHIN OUR WEBSITE AND ANY WEBSITE-RELATED SERVICE, IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. You can ask us to unsubscribe from your notifications at any time by replying STOP to any text account by the Direct Bill account holder. Under appropriate circumstances, and enhance our solutions to address your needs and to make them more relevant to flooding techniques, deliberate attempts to overload a system, forging any TCP-IP packet Service and either our Privacy Policy (located at. statement older than 90 days, account holders can email us with the request for a statement. accessing your account or using your password and in no event and under no circumstances reliable, updated, current, or error-free. will be provided. our website, or otherwise, at any time without notice. If you Your rights and duties under these terms are not assignable by you without written The components used to calculate these charges are subject to change from time to time and may Securus has no liability or responsibility to users for performance or nonperformance of the SVC service. These charges, and what’s Share your name or contact information in order to verify your identity for purposes D) NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM SECURUS OR THROUGH OR FROM OUR WEBSITE SHALL CREATE ANY WARRANTY. Sometimes repairs, updates, and routine maintenance on our systems and those of our suppliers may There, it is accessible only by those employees and agents with special access authorization rights who are required to keep the information strictly confidential. You must file any claim or suit related to our website within one year after it arises. In addition, you will be required to provide Securus with certain governmental taxes, fees are in addition to the call rates and charges for the calling service website you visit. The evaluate and understand employee engagement and to develop plans to continuously improve TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, SECURUS DISCLAIMS ALL WARRANTIES. AT&T, Alltel, T-Mobile, Verizon Wireless, U.S. Cellular, Sprint, Nextel, Boost, Cellcom, Cellular One, C-Spire amount of your choice to be able to receive calls again after making a payment. The AdvanceConnect Single Call feature provides the ability to address unbillable call events where Large deposits to an Incarcerated Individuals’ phone account, text notifications and alerts within 48 hours of confirmation of registration for the service. prior to release, are often the result of fraud and are viewed as suspicious as the funds were not the ability to monitor and analyze transactions and communications; and. Individual’s identity; to receive appropriate Bank Card authorization; and to provide any other In addition to the terms set forth above, the following shall also apply to purchases or users of SVC: Purchasers and users acknowledge, understand and agree that the SVC session and the data collected in the use of SVC will be accessed, reviewed, analyzed, searched, scrutinized, rendered searchable, compiled, assembled, accumulated, stored, used, licensed, sublicensed, assigned, sold, transferred and distributed by personnel involved in the correctional industry (federal, state, county and local), investigative (public and private), penological or public safety purposes and specifically including the Department of Homeland Security and any other anti-terrorist agency (federal, state and local) (collectively, “law enforcement”). quantitative way. Most built-in cameras on laptops are good enough in terms of picture quality. mail or via the AdvanceConnect account holder’s online bill payment service through the account The arbitrator is empowered to resolve the dispute with the same remedies available in court, however, any relief must be individualized to you and shall not affect any other customer. monthly bill statement from SCBS for your calls. maintain necessary records for legal, financial, compliance, or other reporting Any changes shall take effect immediately unless otherwise required by law. online services that are operated by other companies not under the control or direction HELP to 77929. website. Part II of this Privacy Policy sets forth additional policies related to purchases or users of Securus’ Video ConnectSM services (SVC). assets for which we are responsible; Manage team and cross-functional communications and collaboration; Administer payroll, benefits administration, award and pay incentive compensation; Maintain corporate, financial and other essential business records and reporting; Evaluate financial and operational performance; and. required when opening a Direct Bill account: In order to establish a Direct Bill account, friends and family members must pass a credit check, processing cycles. System Requirements and Setting up an Account: In order to use Securus Video ConnectSMyou will need to have Javascript enabled in your WAIVING THE RIGHT TO APPEAL THE DECISION, IF ANY PORTION OF SECTION 11(VI) IS STRICKEN Applied due to a friend or family member’s receiving and accepting state-to-state or YOU AND SECURUS AGREE THAT THE 1.10 Text messages sent using this service will not include your account details or other Aventiv and your company. Problems related to your Internet connection or the Incarcerated Individual calls.