We are processing your message. If you find your LG oven not heating, there are a few things to look at. I am including one picture below. I never did get a response so I spoke with the manager of Home Depot and showed them pictures and explained the bad experience that I had. Allow the adhesive to cure for approximately 8 hours. 25. my entire bottom of my LG oven has cracked off. My daughter’s mobile phone, an LG G3 from 2014, suddenly got stuck in a blue screen of death after boot. This is not cosmetic, it is a design flaw. EBG61305801. I have always had positive experiences with Home Depot and I don't want to see any more of their customers go through this experience and lack of accountability on LG's part. I don't think this is safe to be used. Category: Appliance. p. s. the blue light makes the food look better. The enamel coating in the oven has chipped/worn away. Have the same problem with our oven. I am having the same problem with my oven!! Just started the process with the store that sold me the oven and see where it gets me. Plaintiff ran the self-clean function in his second oven cavity and observed similar chipping… The stove is still working great but I noticed that the enamel in the oven is just flaking off and where the racks are the enamel failed and popped off. The igniter gets red and lights for about 30-60 seconds- this light is reflected inside the oven cavity. LG Leveling Foot Leg for Range / Oven / Stove. FREE Shipping. Comment the review as Lg Electronics verified representative. Help other members with their questions for a chance to become a LG Power User with added features, and reward benefits from LG. I think I have Home Depot's attention on this and just have to follow the process. LG needs to step to the plate and take responsibility! Observe the igniter when the oven is on. https://lgcommunity.us.com/.../lg-range-blue-interior-enamel-cracking Will not buy lg again, Mine is doing the same thing. I am taking LG to small claims over this health hazard. Stay away from LG products. You might think to ignore a small chip in your Dutch oven, but if you keep cooking with it, it’s likely the chipped area will grow—and the small, sharp pieces of enamel have the potential to get into your food. To clean a blue porcelain oven interior: Use a razor blade to lift baked-on foods from the oven cavity and window. I see a ton of lawsuits against LG and a huge number of complaints, it seems that they do not care or respond to their customers and end up in a lawsuit. I am going to work closely with Home Depot management and get data on whatever they need and work to have Depot drop all LG product lines. I bought at Homs depot as well. Refer to Clean Oven Glass … Like most Dutch ovens, Le Creuset’s pieces are made of cast iron coated in enamel. There are now three answers all saying essentially that there is no reason; it’s style. This is a manufacturers defect-period. 3.6 out of 5 stars 35. Don’t know what to do,..we are Selling our home so don’t want new owners stuck ! Please send me a private message with your information and I'll have this reviewed further. I explained to the agent that this is a functional defect and not cosmetic and got nowhere with LG. Step 2 Dry the chip/cracked area with a paper towel. $73.28 ... LG Oven Range Relay Control Board Assembly. Private messages do not impact your company rating. This will hold them accountable for their actions and is far easier than a lawsuit and there is a ton of data on poor customer service and product support. or Wireless Soundbar, V50 ThinQ Phone, when you register our LG product. About 8 months ago I bought as beautiful electric range with the purple/blue oven that self cleans at a low temperature. My oven has a Monster in it, clawing to get out, I have the enamel chipping off, deep grooves that are now rusting, the oven is 4yrs old and expensive and I'm unable to use it … The stove is still working great but I noticed that the enamel in the oven is just flaking off and where the racks are the enamel failed and popped off. Porcelain flaking off interior of oven. LG Oven-Range Temperature Sensor Probe. We had a huge fight with LG to get a 4 month old washing machine replaced. Would You Like to Convert It Into Review? You will be able to edit the text before publishing. for some people it is worth it. Clean the area to be repaired with a sponge dampened with oven cleaner. just like the lights in the meat case makes the meat look better. Sometimes it just can't balance itself. I called a repair company who called LG, they requested pictures be sent of the oven. This is a health hazard and not a "cosmetic" defect. My husband and I bought a house with a LG range already present in the house. 1-888-542-2623 www.realthanks.com. This feature is currently under development. This the manager picked up the phone and called LG and Explained the issue and added that the popping porcelain is also a health issue and being a convection oven is getting blown around. Plaintiff complained to one of Wolf’s factory certified services about the Defect. LG took the plunge this week when it introduced a new series of self-cleaning, large-capacity ovens with a new coating called Aqua Clean Enamel at … I am having the same issue! Shortly after the manufacture's warranty expired I noticed the blue porcelain was starting to flake off the interior of the oven. LG a piece of crap, NEVER BUY! All of the blue dots are "splatter" areas that came from a lid I flipped! Kitchen Aid wall oven. Only 3 left in stock - order soon. Get contact details that poster left for the company. Anyone one else with LG range with blue enamel interior that is cracking? They just don't care about their customers at all. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2021 All Username and password will be sent to you via email. The cracks are up under the heating element at the top so there is no way we could have hit this with anything. I have the same problem. I am a manager for a call center and could not believe the response I received on this issue and the attitude of the agent. completed, plaintiff observed that the blue porcelain interior finish of the oven cavity was chipping, cracking and/or crazing. EBR74164801. For heavy built-up soils, especially in those hard-to-reach areas are for a thorough cleaning every 6 months. I have had a horrible experience with LG and will never buy another LG product. Stove Porcelain Repair Typically, repairs to chipped or gouged oven porcelain takes just a few brushes of a color-matched and heat-resistant porcelain enamel paint made specifically for appliances. After using the convection oven for about ten months I noticed blue specks in our food. I called LG since the oven is still under warranty and was told that this defect is cosmetic and that I would have to pay for parts and labor to have it repaired. Self-Clean uses high temperatures during a 3 to 5 hour cycle to burn the soils to ashes. Vitreous means made from glass (From the … because they will emit a soft blue light instead of a gray light like the cheap models do. Sign In with Twitter Rights Reserved, You Are About to Contact PissedConsumer.com, Lg Electronics - Dryer Review from Boynton Beach, Florida, I have read and agree to the Pissed Consumer. To learn more about the ways to appreciate the reviewer please visit The manager was still angry over the situation and told me that she is making some calls to pull other managers together Monday for a conference call to LG Dealer support and said that she is going the climb the corporate ladder on this one. The metal bends, the glass doesn't, much. If you want your response Flakes are blowing into our food with convection use. Reason of review: If you want to get involved, click one of these buttons! All Rights Reserved 2021. FDA may also be interested. Contact the Wolf Customer Care Team at (800) 222-7820, Monday-Friday, 8:00 a.m. - … That is a dime-sized chip in the bottom of our enamel-coated dutch oven. Did you get anywhere with the small claim? The manager then said that "we will take care of you and get you a new stove" and again stated that this was ridiculous. Product or Service Mentioned: we cleaned up the blue flecks but we are not certain if the oven is safe to use and/or can be repaired. Lg Electronics Range. $24.98 Add to Cart. My mother board had to be replaced 4 months after purchase. We are also within our FIRST YEAR of warranty. I was contemplating on a lawsuit but came up with a better idea. I do not know what to do . we have a kitchen aid double wall oven with blue interior> some idiot has scraped off some of the blue enamel coating inside the oven and left scratches on the surface which are bare metal. If you wish that your prior post be removed, submit a notarized letter. If the igniter is not working, the oven will not heat. Warranty issue. You can try to reach review author by writing a comment to the review or try one of our business solutions. I have been dealing with the same issue I’m so frustrated hours on the phone wasted ! Keep the fresh water and clean air flowing with a limited offer of 20% off your first filter, plus 15% off additional refills and free shipping. The barren areas, left behind from the defect, have been described as crazing, cracking, chipping, flaking or spider-webbing. This range is just over 1 year old and I have called the LG number to report this and sent the pictures shown below. With the earlier production Wolf ovens, the rack guides were coated with blue porcelain and chipped all the time too from the friction of sliding the racks on and off. You can also heat the inside of the oven to 175 degrees Fahrenheit to speed up the curing process. LG Oven Not Heating. Period. Related: Lg Electronics - STAY AWAY FROM THIS COMPANY! When I originally contacted LG, I had to send proof of purchase and pictures. This works well on stovetops and oven doors, according to HGTV. See that little black spot?! Although enamel is known for its longevity and toughness, it can still chip. Once the LG unit is out of the 1st year Warranty and has non warrantable issues such as dents scratches, cracks due to misuse, you (the customer) are responsible for the cost of the entire repair including Parts, Labour and mileage (if the servicer requires).