You bend the metal by whatever means (including heating and cooling if it can't freely expand and contract) and the glass … It is a piece of junk. You can try to reach review author by writing a comment to the review or try one of our business solutions. Can you believe the finish came off just from water splatter? There are now three answers all saying essentially that there is no reason; it’s style. If the chipped area contains rough metal, sand the area first to smooth the surface, then clean the area to remove dust. This feature is currently under development. Comment the review as Lg Electronics verified representative. If you wish that your prior post be removed, submit a notarized letter. or Wireless Soundbar, V50 ThinQ Phone, when you register our LG product. Buyers Beware. Review #772619 is a subjective opinion of Seriously I used the cleaning feature according to manufacturers instructions the oven was 4 months old. My husband and I bought a house with a LG range already present in the house. You will be automatically registered on our site. Although enamel is known for its longevity and toughness, it can still chip. Watch to see Hannah explain why it's not so bad if your enamel pot is chipped and how to avoid it getting chipped in the first place. https://lgcommunity.us.com/.../lg-range-blue-interior-enamel-cracking Would You Like to Convert It Into Review? Private messages do not impact your company rating. For heavy built-up soils, especially in those hard-to-reach areas are for a thorough cleaning every 6 months. They told me they would send me paint !! LG took the plunge this week when it introduced a new series of self-cleaning, large-capacity ovens with a new coating called Aqua Clean Enamel at … Wolf quickly changed the rack guides to chrome in order to stop this issue, which for me didn't inspire much confidence in their porcelain given that porcelain coated rack guides have been used for decades on many brands, with no chipping. If you want your response Related: Lg Electronics - STAY AWAY FROM THIS COMPANY! Our appliances are all LG. My mother board had to be replaced 4 months after purchase. Kitchen Aid Wall Oven Model# KEBS177SS04 I purchsed this wall oven in 2013. I just had the same problem with my oven. Sign In with Facebook. Kitchen Aid wall oven. 6 Tips for Advancing Your At-Home Cooking. I was fuming after this experience and wrote an e-mail to corporate explaining what happened and explained that if I do not receive a reply within a reasonable amount of time I will escalate or take action in another manner. Your oven should be completely empty. Contact Review Author as Verified Representative, Business Solutions For Verified Company Representatives, Pissed Consumer © 2021 All EBG61305801. My daughter’s mobile phone, an LG G3 from 2014, suddenly got stuck in a blue screen of death after boot. This works well on stovetops and oven doors, according to HGTV. The metal bends, the glass doesn't, much. All of the blue dots are "splatter" areas that came from a lid I flipped! Warranty issue. It looks like you're new here. FDA may also be interested. This is a manufacturers defect-period. Glass applied to steel (which is what the "porcelain" or "enamel" finishes are on the inside of ovens) is going to chip when stressed. If you find your LG oven not heating, there are a few things to look at. Has any Canadian consumers had this problem with their LG ovens? I am including one picture below. Register your LG product for a Chance to WIN A PRIZE. Did you get anywhere with the small claim? for some people it is worth it. The stove is still working great but I noticed that the enamel in the oven is just flaking off and where the racks are the enamel failed and popped off. Lg Electronics Range. See that little black spot?! The True Balance system is a joke. $26.25 $ 26. my entire bottom of my LG oven has cracked off. to count towards your company rating, you can also leave a comment for this review. completed, plaintiff observed that the blue porcelain interior finish of the oven cavity was chipping, cracking and/or crazing. Like most Dutch ovens, Le Creuset’s pieces are made of cast iron coated in enamel. Begin by removing oven racks and accessories from the oven. Stove Porcelain Repair Typically, repairs to chipped or gouged oven porcelain takes just a few brushes of a color-matched and heat-resistant porcelain enamel paint made specifically for appliances. I see a ton of lawsuits against LG and a huge number of complaints, it seems that they do not care or respond to their customers and end up in a lawsuit. When I originally contacted LG, I had to send proof of purchase and pictures. I have been dealing with the same issue I’m so frustrated hours on the phone wasted ! I explained to the agent that this is a functional defect and not cosmetic and got nowhere with LG. Have the same problem with our oven. They have a file for mine and the more complaints they get them something will be done. To clean a blue porcelain oven interior: Use a razor blade to lift baked-on foods from the oven cavity and window. Enamel filler requires an enamel spray-on coating once dried and sanded smooth. Product or Service Mentioned: That is a dime-sized chip in the bottom of our enamel-coated dutch oven. Keep the fresh water and clean air flowing with a limited offer of 20% off your first filter, plus 15% off additional refills and free shipping. Thank You for Your Reply! This will hold them accountable for their actions and is far easier than a lawsuit and there is a ton of data on poor customer service and product support. Touch up Blue Porcelain. This the manager picked up the phone and called LG and Explained the issue and added that the popping porcelain is also a health issue and being a convection oven is getting blown around. Oven Liner Touchup Paint Marker, Blue. Plaintiff ran the self-clean function in his second oven cavity and observed similar chipping… We had a huge fight with LG to get a 4 month old washing machine replaced. www.realthanks.com. I think I have Home Depot's attention on this and just have to follow the process. There’s something so crisp and clean about a kitchen with a traditional, white porcelain enamel stove. LG needs to step to the plate and take responsibility! Write a private message as Lg Electronics verified representative. If you want to get involved, click one of these buttons! Anyone one else with LG range with blue enamel interior that is cracking? Submitted: 9 years ago. The barren areas, left behind from the defect, have been described as crazing, cracking, chipping, flaking or spider-webbing. In other instances, customers found pieces or shards of the blue porcelain interior of the oven cavities had been completely removed, leaving a white or silver appearance where the blue enamel used to be. Absolutely do not buy an LG range, same issue after2 months....they are stating it was Customer issue. we have a kitchen aid double wall oven with blue interior> some idiot has scraped off some of the blue enamel coating inside the oven and left scratches on the surface which are bare metal. Contact the Wolf Customer Care Team at (800) 222-7820, Monday-Friday, 8:00 a.m. - … just like the lights in the meat case makes the meat look better. We are getting the same runaround-we have the blue enamel chipping on the upper inside-far back left side of the oven-a place you cannot reach and ‘accidentally scratch’ or a ‘cosmetic defect’. Allow the adhesive to cure for approximately 8 hours. Contact the AGs office in NJ where the headquarter is. It is still under manufacturer warranty and I bought home warranty in stress of HD warranty. The manager then said that "we will take care of you and get you a new stove" and again stated that this was ridiculous. I have the same problem. Oven Liners, Aluminum Foil, and Other Material on the Oven Floor. We are also within our FIRST YEAR of warranty. I am taking LG to small claims over this health hazard. We are processing your message. Stay away from LG products. When you pay between $5,000 and $17,000 for an oven, you expect it to stand up to normal use for a good deal longer than a year or two. If the igniter is not working, the oven will not heat. I have an LG range that did the same thing flaking/chipping after a year of use, bought at Best Buy they should pull LG from their store as well. This is not just flaking, 2 spots where the enamel has cracked (we heard it pop after the oven was used) with pieces falling off. I then discovered that where the oven racks are the finish is coming off as well. I bought at Homs depot as well. Lg Electronics - STAY AWAY FROM THIS COMPANY! You can also heat the inside of the oven to 175 degrees Fahrenheit to speed up the curing process. (they could not find the source of the leak. This range is just over 1 year old and I have called the LG number to report this and sent the pictures shown below. Other employees came over to see what was going on as this manager was fuming and stating that they have never ever seen a situation like this before. I never did get a response so I spoke with the manager of Home Depot and showed them pictures and explained the bad experience that I had. Dealing with home depot in regards to this problem ! Using the pressurized spray bottle, cover the walls and the soils in the corners of the oven with at least a quarter cup of water. $117.47 Add to Cart. LG a piece of crap, NEVER BUY! The stove is still working great but I noticed that the enamel in the oven is just flaking off and where the racks are the enamel failed and popped off. Bits of grease or food debris can cause the porcelain enamel repair liquid to refuse adhesion to the exposed steel beneath the chip or the porcelain enamel surface of the oven wall. Only 3 left in stock - order soon. Igniter – Check to see if the igniter is working. Flakes are blowing into our food with convection use. My oven has a Monster in it, clawing to get out, I have the enamel chipping off, deep grooves that are now rusting, the oven is 4yrs old and expensive and I'm unable to use it … If everything is successful and LG products are pulled from Home Depot this will be a huge revenue loss for LG which is well deserved. I don't think this is safe to be used. LG Oven Not Heating. Best Regards, LG Canada Email Support. I requested a repair, but only received authorization to have the repair completed - not PAID FOR by LG as the repair is considered "cosmetic." FREE Shipping. I have always had positive experiences with Home Depot and I don't want to see any more of their customers go through this experience and lack of accountability on LG's part. Period. This is not cosmetic, it is a design flaw. Please send me a private message with your information and I'll have this reviewed further. W10791627. I am having the same issue! You will be able to edit the text before publishing. I personally tell everyone I see in stores my experience with my stove and a refrigerator that was dumped and still under warranty. Just started the process with the store that sold me the oven and see where it gets me. Great Comment! I investigated the inside of the oven to discover the blue enamel was peeling. We have been loyal LG customers and to have our concern blown off as if nothing is wrong is inexcusable. I called LG since the oven is still under warranty and was told that this … blue interiors are also more expensive, so you are paying a premium price for 'that little blue light'. Plaintiff complained to one of Wolf’s factory certified services about the Defect. The enamel coating in the oven has chipped/worn away. See also: Oven Door Liner Replacement. Username and password will be sent to you via email. Observe the igniter when the oven is on. $73.28 ... LG Oven Range Relay Control Board Assembly. Once the LG unit is out of the 1st year Warranty and has non warrantable issues such as dents scratches, cracks due to misuse, you (the customer) are responsible for the cost of the entire repair including Parts, Labour and mileage (if the servicer requires). Is there any danger connected with this? There is also a strong chemical odor when the oven is heated. Never buy LG again. Shortly after the manufacture's warranty expired I noticed the blue porcelain was starting to flake off the interior of the oven. Vitreous means made from glass (From the … Chemical-based cleansers are safe for use in certain conventional ovens but not in self-cleaning ovens, where they might corrode the special enamel coating. Category: Appliance. Don’t know what to do,..we are Selling our home so don’t want new owners stuck ! The manager was still angry over the situation and told me that she is making some calls to pull other managers together Monday for a conference call to LG Dealer support and said that she is going the climb the corporate ladder on this one. Porcelain flaking off interior of oven. Nearest server for warranty was one and a half hours south of me and I live in Daytona Beach? A quick tutorial video showing how to easily repair a chip in your average enamel kitchen stove. Hello, Stranger!It looks like you've been lurking around for a while.If you register, we will remember what you have read and notify you about new comments. I do not know what to do . 4778W1N001B. We’ve definitely put this pot through its paces, so it’s not a huge surprise that it finally chipped. After using the convection oven for about ten months I noticed blue specks in our food. With the earlier production Wolf ovens, the rack guides were coated with blue porcelain and chipped all the time too from the friction of sliding the racks on and off. Reason of review: 3.6 out of 5 stars 35. You will also be able to participate in discussions.So if you'd like to get involved, register for an account, it'll only take you a minute! I was contemplating on a lawsuit but came up with a better idea. LG Leveling Foot Leg for Range / Oven / Stove. I have had a horrible experience with LG and will never buy another LG product. Appliance Bisque Porcelain Touch up Kit Repairs Porcelain and Enamel: Chips, Cracks, and Scratches in appliances, fixtures, Stoves, Fireplaces, Barbecue Grills. This is a health hazard and not a "cosmetic" defect. To learn more about the ways to appreciate the reviewer please visit Sometimes it just can't balance itself. I am going to work closely with Home Depot management and get data on whatever they need and work to have Depot drop all LG product lines. we cleaned up the blue flecks but we are not certain if the oven is safe to use and/or can be repaired. Of course we have not heard back yet from LG. Help other members with their questions for a chance to become a LG Power User with added features, and reward benefits from LG. I also purchased a 5 year extended warranty at the time of purchase. I called LG since the oven is still under warranty and was told that this defect is cosmetic and that I would have to pay for parts and labor to have it repaired. The drum light on the replacement no longer works. I am having the same problem with my oven!! Rights Reserved, You Are About to Contact PissedConsumer.com, Lg Electronics - Dryer Review from Boynton Beach, Florida, I have read and agree to the Pissed Consumer. The common ways to “fix” an Android phone were not working, so after googling a bit, a few weird threads started to pop suggesting that baking the LG G3 motherboard at 180° C for around 7 minutes as a quick fix for this issues. I called a repair company who called LG, they requested pictures be sent of the oven. Sign In with Twitter Step 2 Dry the chip/cracked area with a paper towel. About 8 months ago I bought as beautiful electric range with the purple/blue oven that self cleans at a low temperature. It is not possible to clean in between the oven door glass. p. s. the blue light makes the food look better. All Rights Reserved 2021. Get contact details that poster left for the company. They just don't care about their customers at all. EBR74164801. If the porcelain in a Wolf oven is damaged, the cavity or door liner may need to be replaced. $24.98 Add to Cart. You might think to ignore a small chip in your Dutch oven, but if you keep cooking with it, it’s likely the chipped area will grow—and the small, sharp pieces of enamel have the potential to get into your food. Enamel serves a function in an oven, it protects the metal from oxidizing and protects the oven from heat and food that would be absorbed without enamel. The cracks are up under the heating element at the top so there is no way we could have hit this with anything. PissedConsumer772619. We have had the same problem with the finish coming off! © LG Electronics. 1-888-542-2623 Refer to Clean Oven Glass … LG Oven-Range Temperature Sensor Probe. Will not buy lg again, Mine is doing the same thing. Related: Lg Electronics - STAY AWAY FROM THIS COMPANY! Still, we’re loath to just replace a whole pan because of a little nick. Ensure it overlaps the chip or crack. I am a manager for a call center and could not believe the response I received on this issue and the attitude of the agent. A bit of research yields a far different answer: TO WIT: My LG range has a blue oven interior that is “porcelain enamel” sometimes called “vitreous enamel.”. 25. About 8 months ago I bought as beautiful electric range with the purple/blue oven that self cleans at a low temperature. Take the plastic scraper or a similar tool such as an old credit card and scrape off and remove any burnt on debris. LG's Self-Clean cycle gives you the ability to thoroughly clean your oven cavity keeping your oven looking shiny and new. Show More. The igniter gets red and lights for about 30-60 seconds- this light is reflected inside the oven cavity. Self-Clean uses high temperatures during a 3 to 5 hour cycle to burn the soils to ashes. Submitted: 9 years ago. Clean the area to be repaired with a sponge dampened with oven cleaner. because they will emit a soft blue light instead of a gray light like the cheap models do. Have any consumers, from anywhere, had success joining a class action lawsuit? She got the same *** from them that I did.
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